Trends 2020: Robotic Process Automation

DQ ChannelsJanuary 9, 2020

The robotic process automation market is evolving at a tremendous pace and is expected to grow at a CAGR of 20.3% between 2019 and 2025. This growth can be largely attributed to how RPA streamlines and enhances legacy processes and results in high returns on investment.

Some of the key RPA trends to watch out in the year ahead:

RPA will emerge as a complementary technology

The key benefit of RPA is that it plays well with other existing technologies. RPA has the potential to adapt quickly to changing circumstances and learn accordingly; hence it enhances processes rather than replacing them. Since it’s not always feasible to redesign workflows from the ground up, automating inefficient processes with RPA can greatly improve productivity.

RPA will shift from point solution to comprehensive offering

In 2020, the automation market will see a shift from point solutions to more comprehensive offerings that will address integration challenges and enable best-in-class features that enterprises require. Digital transformation is a journey. RPA implementation shouldn’t be treated as a short-term project to gain cost efficiency. It must be integrated into the processes from the beginning to garner comprehensive benefits.

RPA driving hyper-automation

Organizations across the globe are realizing the benefits of incorporating artificial intelligence and machine learning within the RPA framework to result in intelligent automation. Understanding the range of automation mechanisms, how they relate to one another and how they can be combined and coordinated is a major focus for hyper-automation. This allows software robots to mimic human behavior and handle complex use cases, which was earlier not possible without human intervention.

Autonomous things

The emergence of autonomous things is a major landmark in technological progress. Early examples of this include autonomous drones and self-driving vehicles. In 2020, we expect a shift from stand-alone intelligent things to a swarm of collaborative intelligent things, with multiple devices working together, either independent of people or with minimum human input. In the future, autonomous things will go beyond process automation and integrate AI to deliver advanced behaviors that interact more naturally with the environment and people.

Transforming the job market

RPA supposedly taking away jobs is the most debated topic in the industry. It is anticipated that RPA will affect employment and half of the jobs will be replaced by automation. Yet contrary to popular beliefs, future trends suggest that there will be a collaboration between machines and humans in many areas. As a result, more jobs will be created by enhancing the nature of work, and there will be a need for RPA and process experts to augment user interfaces and solve business problems.

As per Forrester, the RPA market will reach $2.9 billion by 2021, which means the RPA market will continue to grow at an exponential rate. There will be a sharp rise in the adoption and implementation of RPA. It will be used for multiple processes in the organization across departments, and it is expected to largely manage customer-focused and external processes.



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