Online, mobile, omnichannel, untethered, data mining, automation, and remote communication are all now buzzwords surrounding the new technologies and resources financial institutions have to help them re-invent their branch experience.
While technology is driving change, it can also be a tremendous challenge for financial institutions as they work to keep pace and even take advantage of the dramatic shift in customer needs and expectations, including those of Millennials, baby boomers, small businesses – all are important market segments.
Suffice it to say, financial institutions of all sizes and in every geography are experiencing a dramatic shift in customer behaviors, needs, and expectations—are you ready for the challenge?
