Small Business

FAQs: Epson Document Scanners for Healthcare

EpsonMay 16, 2024

An effective document scanning system is especially important in healthcare environments, where organizations are constantly dealing with high volumes of sensitive hand-written information. Here are some frequently asked questions about how Epson document scanners can help streamline and secure healthcare workflows.

Why is document scanning so important in healthcare settings?

Scanning medical records streamlines healthcare workflows by enabling convenient retrieval and easy sharing with other providers and patients. This smooth, seamless exchange of information enhances the quality of care. Responsible, well-managed scanning also helps healthcare organizations comply with HIPAA and state-level healthcare retention regulations.

How do document scanners help healthcare organizations stay compliant with healthcare regulations?

Under HIPAA’s privacy rule, patients have a right to a copy of the documents you use in providing their healthcare, including medical and billing records. You must fulfill those requests within 30 days in an electronic format. Fast, reliable document scanners are critical in digitizing paper-based information to help you meet those obligations.

How can a document scanner boost healthcare productivity and customer service?

Epson document scanners are versatile tools that can digitize a wide range of healthcare-related documents and information. These include:

  • ID cards
  • Billing and insurance forms
  • Consent documents
  • Medical histories
  • Prescriptions
  • Lab results

Healthcare providers can then use Epson scanners’ network communication capabilities to feed this digital information into other workflows.

What features help secure healthcare information on an Epson scanner?

Personal healthcare information is among the most sensitive in the world. Epson document scanners are engineered with these privacy requirements in mind. Features on select models include:

  • PIN code access controls
  • Secure encrypted communication
  • File-level password protection for PDFs
  • Restricting editing and printing functions for document recipients
  • Factory default resets for secure transfer or disposal

My healthcare organization has specific operational needs. Is there a scanner that’s right for me?

Some healthcare providers are busy urban hospitals serving thousands of people each week, while others are smaller rural clinics with mobile staff serving a handful of people in the field. Epson offers a range of scanner solutions to fit their varying requirements.

Epson scanners range from compact mobile scanners that can be wheeled around a ward or used by healthcare professionals on the road, to high-volume scanners like the Epson DS-870 Color Duplex Workgroup Document Scanner that has a peak daily duty cycle up to 10,000 sheets each day.1

How can I manage Epson scanners in large healthcare environments?

Epson’s remote device monitoring and management software, Epson Device Admin, is a valuable tool for IT teams in healthcare organizations. This intuitive solution simplifies the installation, configuration, and ongoing management of up to 2,000 Epson scanners throughout an organization.

Administrators can use Epson Device Admin software to automatically discover devices and update them remotely when new firmware is released. This allows healthcare IT to focus on supporting the organization’s broader technology needs and priorities.

Can users in my healthcare organization scan to different devices and software apps?

Epson scanners support popular operating systems right out of the box, including macOS and Windows. They also support the industry-standard TWAIN and ISIS hardware drivers2, integrating them with any software supporting these ubiquitous scanner interfaces. Healthcare providers using Epson scanners will easily be able to interoperate with sector-specific solution providers including McKesson and Epic, among many others.

Strong interoperability features enable healthcare organizations from small pharmacies to large hospitals with complex requirements to get up and running quickly using Epson scanners, easily dropping the equipment into complex healthcare workflows.



How do I know my busy healthcare practice can rely on Epson scanners?

Epson scanners are well-suited to handle heavy healthcare workloads with features that make them easy to use and highly reliable.

Epson also provides fast, effective support for its scanners. For example, the Epson DS-870 Color Duplex Workgroup Document Scanner features a three-year limited warranty with Advance Exchange program, including free next-business-day shipping.3

The scanners capture data quickly and accurately, minimizing errors and disruptions to clinical workflows. Excellence in engineering ensures Epson scanners can withstand the demands of busy healthcare environments, providing the dependability that medical professionals require to deliver uninterrupted service to their patients.

For more information visit or view our eBook outlining three ways Epson document scanners help improve efficiency in healthcare.


1 Peak daily duty cycle is the highest recommended number of scanned sheets per day. For best results, do not exceed the peak daily duty cycle. Calculations based on a scanning speed of 65 ppm and an assumed daily use time.

2 On select models.

3 For more information, go to Subject to limited warranty terms and conditions. Expedited shipping not available in all areas. Road Service orders must be placed and processed by 3 p.m. Eastern Time for Next-Business-Day delivery.